BOAT REGULATIONS
For our boat regulations click here.
PASSENGERS’ OBLIGATIONS
The passenger is obliged to:
- To arrive on board half an hour before the scheduled departure time.
- To comply with the instructions of the competent persons of the ship, related to the quietness, orderliness, cleanliness and safety of the ship.
- To comply with the ship’s regulations, as well as the instructions of the captain or the ship’s staff.
- Not to transport explosive, flammable, incendiary and generally dangerous materials.
- To provide, during the online reservation or issuance of the ticket, accurate identification information, contact telephone number and e-mail address, with the sole purpose of being informed by the carrier in the event of a delay, cancellation or cancellation of the ship’s itinerary. In the event that the passenger does not wish to provide contact information, the passenger fills in his contact information in the relevant electronic form or completes the option “I do not wish to be informed in case of delay, cancellation or cancellation of the itinerary”.
- Passengers should not travel if they have symptoms of COVID-19 infection (cough, runny nose, fever, sore throat, shortness of breath and other respiratory symptoms) or if they have been in contact with a COVID-19 patient in the last 14 days before travel.
CARRIER’S OBLIGATIONS
The carrier is obliged to:
- To provide maritime transport services, without discrimination to passengers.
- To provide the passenger with the seat as specified on the ticket.
- Specify on the ticket the ship, the journey, the date, the time of departure. Before handing over the ticket, inform the passenger verbally of the name of the ship, the journey, the date and the scheduled time of departure and arrival.
- To take all necessary measures to comply with the safety and hygiene conditions of the ship’s passengers.
- To publicly announce the itineraries by any suitable means and to inform the public in time about their execution.
- To inform by telephone or via short message (SMS) or e-mail the passengers, who had provided contact information when the ticket was issued, in case of cancellation – cancellation, change or delay of the scheduled routes.
- To announce, with forms of announcement accessible to passengers, in particular visual and audio announcements in Greek and English, inside the ship any delay in disembarkation, sailing and berthing of the ship, stating both the estimated time and the cause of the delay.
- To provide free assistance, in collaboration with terminal operators, within their respective areas of competence, to persons with disabilities or reduced mobility.
- To ensure that the issuer informs the passenger concerned, before the ticket is issued, of the prices and discounts, the conditions of access to the embarkation and disembarkation ports, as well as the possibility of providing assistance in cases of disabled or reduced mobility passengers.
- To perform organized procedures for receiving, recording and resolving or responding to passengers’ complaints – protests
- To place in visible places on the ship and in the ticketing agencies a table in Greek and English, on which the rights and obligations of the passenger and the carrier are indicated.
- Not to issue tickets for itineraries that are not approved by the Ministry of Shipping and Island Policy.
- To inform the competent authority in writing about the prices it applies, within three days of their entry into force.
- Not to increase the price of the ticket booked through the electronic seat reservation system, until the agreed date and time of receipt or payment of the ticket.
PASSENGER TICKET TERMS
The ticket is individual and nominal, non-transferable and valid for the route and date for which it was issued.
The passenger must be at the boarding area of the ship at least 30 minutes before departure. If the passenger arrives after departure, the price of the ticket is not refunded.
As long as the passenger has kept his luggage safe, the shipping company is not responsible for their damage or loss. Passengers are prohibited from carrying explosive, flammable, incendiary and generally dangerous materials.
The ship-owning company is not responsible for any delay of the itinerary, deviation and non-observance of the normal course, which are due to bad weather conditions or orders of the Port Authorities or for reasons of force majeure.
Passengers must comply with relevant Port, Health and Customs regulations as the case may be.
Passengers must comply with the instructions of the master and the crew, regarding the maintenance of order and the safety of the ship.
For any complaint during the journey, passengers must address the ship’s master or crew and after the end of the journey first the ticket issuer or the Port Authorities.
TERMS OF PROOF OF CARRIAGE
In order to be able to register the passengers, the tickets are issued BY NAME and specifically must be written:
- PASSENGER’S LAST NAME
- PASSENGER’S NAME (in full)
- GENDER: MALE/FEMALE/ OTHER
- DATE OF BIRTH
- IDENTITY CARD OR PASSPORT NUMBER
In addition to the above, people who need SPECIAL CARE must be declared.
PERSONS ELIGIBLE FOR A REDUCED TICKET
Children up to 5 years: a zero-fare ticket is mandatory.
Persons with a disability of more than eighty percent: It is imposed as a public service obligation to serve reasons of public interest and social policy, to grant a fifty percent (50%) discount on the fare to persons with a disability or reduced mobility with a disability rate of eighty percent one hundred (80%) and above. The same discount is granted to his companion.
Destitute and castaways: Provision of free transportation for destitute and castaway persons, up to ten (10), maximum
Disabled war veterans pay half of the applicable ticket
COLLECTION OF TICKETS
Your tickets can be collected on board after your booking or from an authorized ticket office.
CANCELLATIONS AND DELAYS
The refund of a percentage of the fare price or the entire value of the ticket paid, in the following cases:
- Refund of the entire fare, plus third-party reservations and VAT, provided the ticket value is returned intact, up to fourteen (14) days before the scheduled day and time of departure
- Seventy-five percent (75%) of the fare, plus third-party deductions and VAT, if the ticket value is returned intact, up to seven (7) days before the scheduled departure date of the ship.
- Refund of fifty percent (50%) of the fare, plus third-party reservations and Value Added Tax (VAT), if the ticket value is returned intact, up to twelve (12) hours before the scheduled departure ship’s departure time.
- Refund of the entire fare, plus third-party deductions and VAT, regardless of the time of notice to the carrier, when the passenger is unable to travel on the scheduled day and time for reasons of force majeure, in particular health reasons proven in writing.
- When the carrier reasonably expects that the departure will be delayed beyond ninety (90) minutes from the scheduled time of departure, due to breakdown or damage to the ship or for reasons attributable to the carrier, the passenger is entitled to withdraw from the contract and the price of the ticket is paid as compensation.
- In the event of a delay in the journey due to damage to the ship during the voyage or for reasons attributable to the carrier, the passenger has the right to withdraw from the contract, in which case the price of the passenger ticket corresponding to the remaining part is owed to him of the route or to continue the journey and in case of late arrival to receive monetary compensation at a rate of twenty-five percent (25%) of the ticket price.
- In the event that the ship is prohibited from sailing, due to adverse weather conditions, the passenger is entitled to modify his ticket, regarding the date of the trip or withdraw from the contract, by receiving back the corresponding fare.
- In the event that the carrier reasonably considers that it will be obliged to deny boarding to a certain number of passengers, who have a valid ticket, it is obliged to first look for those passengers who voluntarily offer not to board, in exchange for a specific service agreed between them and the carrier.
LOSS OF TICKET
In case of loss of the ticket, in order to be able to travel the passenger will have to buy a new ticket. He must then report the loss in writing stating the date of travel, the route, the number of the lost ticket, the number of the new ticket purchased and a photocopy of it.
If the lost ticket is not found in the company’s records to have travelled within 1 month of the date of travel, the company will issue a free ticket of equal value to the lost one.
PETS
Pets may be taken on board provided that they remain under the supervision of their owner at all times, leashed and with a muzzle and provided that they are vaccinated. Their stay will be on the deck and away from the food preparation area. Animals are allowed both in and out of the sea as long as they are always on a leash or chain. Their owners are responsible for their cleanliness as well as for any material or physical damage that may be caused.
ELEMENTS OF PROCEDURE AND OTHER MATTERS
Written notification
In case of baggage damage, the passenger must inform the carrier in writing and in time. If the passenger does not follow this procedure, he loses the right to compensation.
Deadlines for exercising passenger rights
As a general rule, any action for damages before a court of competent jurisdiction must be filed within two years. The start of this period may vary depending on the nature of the loss.
Exceptions to liability
The carrier’s liability may be reduced if the carrier proves that the passenger’s fault or negligence caused or contributed to the passenger’s death or bodily injury or the loss or damage to his luggage. The limits of the various amounts of compensation do not apply if it is proved that the damage was caused by an act of the carrier, its employee or agent or the carrier itself, with the intention of causing the damage or with knowledge of possible damage.
CHARTER TERMS
- The boat can be chartered exclusively by an individual or company for a specified period of time. To book the charter, an agreement must be signed between the shipowner and the charterer.
- The charterer can rent the boat for certain hours or days. Overnight stay within the boat is not possible.
- The charterer can rent the boat for any route desired and from any port to any other port within the territory. Different prices will be charged depending on the distances and the hours of charter. A prerequisite is that the ports and the route are safe for approach and navigation according to the captain’s judgment.
- Even when the boat is under charter, the responsibility for the passengers and the safety of the boat lies with the captain. Therefore, he can modify the itinerary at his discretion. Also, if he finds that the passengers resort to unsafe or illegal practices, he must enforce compliance, and they must obey him.
- The reservation is sealed only with a deposit. If the agreed charter is not carried out due to the fault of the crew, the boat, or due to force majeure (weather, natural disasters, etc.), the deposit is refunded. If the charter is not carried out due to the charterer’s choice, the deposit is retained.
- Full payment is required once there is sufficient evidence for the prevailing weather conditions.
- For a bad weather event or a natural phenomenon to be considered “Force Majeure,” an official sailing prohibition must be issued by the competent port authority or an official directive from the state. Also, the captain himself can judge such a situation. The policies of East Attica Cruises for issuing prohibitions are based on our knowledge of the local phenomena and are stricter than those of the state.
- Instructions for the weather conditions estimated during your charter will be provided to you before its completion.
- For businesses executing routes, their expenses may be presented in the form of an invoice.